CANCELLATION process can be started as soon as the transaction is reflected to ErpaPay system after the transaction with the card. However, for the CANCELLATION process to be made, the end of day report should not be received from the pos where the transaction is made. In this respect, necessary approvals are obtained and the CANCELLATION amount is reflected to the relevant card on the same day, taking into account the CANCELLATION process rules of the relevant bank.
The process to be refunded is controlled through the ErpaPay system and the process is started on the same day. When the refund transaction is made, the limitation of the card to the old limit may vary between 1-5 working days depending on the bank processes. In installment payments, the relevant amount will be reflected to the account again in installments.
After completing the CANCELLATION / REFUND form, send a wet signed form to firstname.lastname@example.org.